Topics
Add to bookmarks Add to subscriptions Share
AAA Hoosier Membership Handbook
Catalogs | Public services 2011-04-12 16:02:44
Page 1 of 5
  • Add to bookmarks Add to subscriptions Share
    Page 1

    4 CLUB CLUB CODE CODE MEMBER SINCE VALID THRU UALLY MEMBERSHIP NUMBER For Emergency Road Service Call 1-800-AAA-HELP (1-800-222-4357) OR Visit AAA.com AAA Member HANDBOOK HANDBOOK-3.indd 1 4/7/2011 11:46:41 AM

  • Add to bookmarks Add to subscriptions Share
    Page 2

    Table of Contents President's Message ................................................1 Access to Services Online at AAA.com .................................................2 By Mail .....................................................................2 In Person ..................................................................2 By Phone ..................................................................2 Moving .....................................................................3 Outside Our Service Area ........................................3 Membership Information About your Membership ........................................4 Membership Options ..............................................4 Conditions of Membership .....................................6 Membership Cancellation .......................................7 Membership Lapse ..................................................7 Automatic Dues Renewal .......................................7 Duplicate Membership Cards .................................7 Service Outside the U.S. and Canada .....................7 Privacy Statement ....................................................7 Automotive Services Scope of Service .......................................................9 Emergency Road Service .........................................9 Special Note to Our Members ................................9 Purpose of Service ...................................................9 Member Safety ......................................................10 Eligible Vehicles .....................................................10 Available Benefi ts .................................................11 How To Request Emergency Road Service ...........16 Reimbursement Policy ...........................................17 Additional Limitations and Exclusions .................18 AAA Approved Auto Repair and AAA Approved Auto Body Shops .........................19 AutoManager ........................................................19 Car Care Tips ..........................................................19 CarFax, Kelly Blue Book and NADA Used Car Guides .........................................19 Insurance Services Auto, Home, Life and More ..................................20 Personal Accident Insurance .................................21 Optional Group Benefi ts for Members ................22 Financial Services AAA Visa ................................................................23 Car Rental Insurance Coverage ............................23 AAA/Discover Bank Deposit Program ..................23 AAA Auto Loan Program ......................................24 HANDBOOK-3.indd 2 4/7/2011 11:46:48 AM

  • Add to bookmarks Add to subscriptions Share
    Page 3

    Travel AAA Cruises, Tours and Packages .................................25 Airline Tickets ........................................................25 Groups and Incentive Tours ..................................25 TripAssist International .........................................25 Hertz Car Rental Discounts ...................................26 Hertz #1 Club Gold ................................................26 Discount Airport Parking ......................................26 International Driving Permits ...............................26 Travel Accident Insurance .....................................27 Travel Store ............................................................27 Member Discounts Show Your Card & Save.........................................28 Theme Park and Attraction Tickets ......................29 Member Services TourBook Guides and Travel Books ......................29 Hotels Reservations ...............................................29 Trip Interruption ....................................................29 Passport Photo Service ..........................................30 AAA Foreign Currency Exchange .........................31 AAA Visa TravelMoney Card .................................31 AAA Gift Card ........................................................31 Emergency Check Cashing ....................................31 Fax/Copier Service .................................................31 Bureau of Motor Vehicles .....................................31 Online Services AAA.com................................................................32 Legal Services Guarantee Arrest Bond .........................................33 Legal Reimbursement ...........................................34 Theft Reward .........................................................36 Notary Service ........................................................36 Public Affairs Civic and Traffi c Safety ..........................................37 AAA Hoosier Motor Club Blog .............................37 Member Publications ............................................37 Home & Away Magazine ......................................37 AAA Member Newsletter .....................................38 New Member Update ...........................................38 HANDBOOK-3.indd 3 4/7/2011 11:46:48 AM

  • Add to bookmarks Add to subscriptions Share
    Page 4

    1 President's Message Dear Valued Member: Welcome to the AAA Hoosier Motor Club. Whether you're a new member or have belonged for many years, we are delighted that you have joined our family of members and we look forward to serving your future needs. Our staff is committed to exceeding your expectations by providing the fi nest service and highest quality products available. While you are a member of our club, you are also part of the entire AAA system with more than 1,000 service centers in the U.S. and Canada. This handbook details many of the services and products your membership entitles you to take advantage of including emergency road service, full-service travel and insurance agencies, our Show Your Card & Save member discount program and the AAA Visa credit card and fi nancial services programs-just to mention a few. On behalf of AAA Hoosier Motor Club and its 300 employees, thank you for belonging. We will work as hard as we can to ensure you are delighted with your membership. Very tru truly y y yours, Terry TTerry y RR. R Farias President & Chief Executive Offi cer AAA Hoosier Motor Club HANDBOOK-3.indd 4 4/7/2011 11:46:48 AM

  • Add to bookmarks Add to subscriptions Share
    Page 5

    Access to Services Online at AAA.com - Visit us 24 hours a day, 7 days a week. - Request 24-Hour Emergency Road Service Online - Make changes to your membership at AAA.com and Click on My Online Account. By Mail AAA Hoosier Motor Club P.O. Box 88505 Indianapolis, IN 46208-0508 In Person Your local AAA offi ce is open to serve you Monday through Friday from 8:30 a.m. - 5:30 p.m. and Saturday from 9:00 a.m. - 1:00 p.m. Find the location nearest you beginning on back cover of this handbook or at AAA.com. By Phone Member Benefi ts Add associate members, purchase gift memberships, change address, billing questions and more, 1-800-722-2616. 24-Hour Emergency Road Service 1-800-AAA-HELP or 800-222-4357 TDD for the hearing impaired 1-800-955-4TDD or 800-955-4833 Travel Cruise and Tour Bookings, Flight, Car Rental and Hotel Reservations, 1-800-874-7317 or call your local AAA offi ce. Find the location nearest you beginning on back cover of this handbook or at AAA.com. Insurance New Policies and Quotes 1-866-209-8442 Existing Policies and Inquiries 1-888-222-4677 Financial Services Auto Loans 1-888-244-8323 Credit Card Services 1-800-807-3068 Deposit Accounts 1-888-204-8990 HANDBOOK-3.indd 5 4/7/2011 11:46:51 AM 2

  • Add to bookmarks Add to subscriptions Share
    Page 6

    3 Member Discounts Hotel, Hertz Rental and AAA Prescription Savings 1-866-222-7283. For all other discounts visit AAA.com/discounts or call your local AAA offi ce. Moving If you move, please be sure to notify us of your new address. You may do this in person at your local AAA offi ce, online at My Online Account, or by calling 1-800-722-2616. Outside Our Service Area If you're traveling outside the Hoosier Motor Club service area in the U.S or Canada, you'll receive the same service that clubs in those areas extend to their members. AAA is also affi liated with automobile/touring clubs around the world through four international motoring organizations. Members of those groups agree to extend services to visiting members of foreign clubs and AAA does the same for their members in the United States. Please contact your local AAA offi ce for more information. HANDBOOK-3.indd 6 4/7/2011 11:46:51 AM

  • Add to bookmarks Add to subscriptions Share
    Page 7

    Membership Information About Your Membership Your AAA card is issued for your personal use and entitles you to service at any AAA offi ce in the U.S. and Canada. Most services are also available by calling toll free 1-800-722-2616, at your local AAA offi ce or online at AAA.com. Your card is your key to emergency road service - whether you're a driver or passenger in any eligible vehicle. AAA services are for members only. The AAA membership card covers the individual named on the card. AAA Hoosier Motor Club provides four types of membership. Membership Options Primary Membership The fi rst membership in a household is called the primary member. Emergency Road Service is available for any car the member is driving-his or her own, a borrowed vehicle, a leased car, or any car needing service in which the member is a passenger except for vehicles for hire, i.e., taxis or limousines. Basic membership begins the day dues are paid and is renewed on an annual basis. Associate Membership Associate memberships are available to individuals living in the primary member's household at a reduced rate. Each associate membership provides the same privileges, benefi ts and services of a primary membership. Separate membership cards are issued to associates. Basic With the entry level membership, Basic members receive standard benefi ts such as Emergency Road Service, AAA maps and TourBook® guides, insurance coverage, AAA Travel services, member discounts and much more. Eligible vehicles include most passenger cars, trucks, SUVs and vans. AAA Plus Any current primary member is eligible for AAA Plus, which is an optional, expanded benefi t package that increases the Basic membership coverage for an additional charge. Benefi ts include extended towing, increased locksmith service, extended extricating/ winching service, increased trip interruption protection, increased legal reimbursement protection, and increased travel accident insurance. HANDBOOK-3.indd 7 4/7/2011 11:46:51 AM 4

  • Add to bookmarks Add to subscriptions Share
    Page 8

    5 AAA Plus RV AAA Plus RV is an optional benefi t for AAA Plus members which extends Plus coverage to the member's recreational vehicle, motorcycle or large dual-wheeled pickup truck in excess of 8,000 lbs. Curb Weight. An RV is considered to be a motor home, truck with camper, travel trailer or camping trailer. (RV coverage is an expansion of AAA Plus benefi ts. Members not currently carrying AAA Plus must purchase this in addition to Plus RV.) Curb weight refers to actual weight of a vehicle without additional load weight. Curb Weight only becomes a point of concern with trucks & recreational vehicles. Typical passenger vehicles weigh less than 8000lbs. AAA Premier Current primary members are eligible for AAA Premier, which is an optional, ultimate expanded benefi ts package that increases the Basic and Plus membership coverage for an additional charge. Premier members are eligible for greatly expanded benefi ts including a free tow of up to 200 miles per membership household, exclusive offerings such as trip interruption reimbursement of up to $1,500, one-day complimentary rental car benefi t per year with an allowable tow as well as home lockout service, increased legal reimbursement protection and much more. Please be aware that each individual membership, Basic, Plus, Plus RV and Premier, has a maximum of 4 Emergency Road Service (ERS) usages per membership year. Additional calls will require payment at the time of service. When is Plus, Plus RV and Plus Premier Effective? If AAA Plus, AAA Plus RV and AAA Premier service is added to a membership or purchased with a new membership, there will be a 72 hour waiting period before PLUS services are provided (Basic service is still available immediately). Expanded benefi ts and services of these upgrades are printed in red in each relevant section of this handbook. HANDBOOK-3.indd 8 4/7/2011 11:46:51 AM

  • Add to bookmarks Add to subscriptions Share
    Page 9

    Gift Membership Celebrate the special people in your life with a gift that shows you care. AAA memberships make excellent gifts for the holidays, birthdays, graduations, weddings and more! Long after the occasion is over; the recipient will continue to enjoy AAA's 24-hour emergency road service, complete travel services, exclusive member discounts and more! Gift memberships will be mailed automatically to the recipient unless otherwise specifi ed by the donor. Conditions of Membership AAA Hoosier Motor Club offers a large variety of membership benefi ts which provide savings, advantages, and protection-truly a bargain-for modest annual dues. The Club provides maximum service through a centralized service structure and the pooling of member dues. To provide service equity and maximum return, the Club has reasonable limitations and regulations set forth by the offi cers and directors of AAA. The Club reserves the right to make changes in benefi ts at any time without notice. Service may be limited and/or subject to membership cancellation or non-renewal under the conditions of abusive or confrontational situations. These situations include but are not limited to; safety risks, acts of aggression, demonstration of weapons, intent to do bodily injury, intimidation, verbal abuse or discriminatory practice. Such actions will not be tolerated and AAA Hoosier Motor Club reserves the right to reasonably choose with whom they will do business. General Membership Restrictions*: One tow per disablement to a repair facility of your choosing. Towing from a repair facility. Requesting travel materials or other membership services for non-members. Excessive use of the legal service through continuous motor vehicle violations-members are entitled to assistance for a maximum of two motor vehicle violations in a 12 month period. Nonpayment of forfeited bail bond and other agreed to charges. Guarantee Arrest Bond service, Legal Reimbursement, or Personal Accident Insurance benefi ts for violations involving driving under the infl uence of liquor or narcotics, or driving on a suspended, expired or revoked license/registration. HANDBOOK-3.indd 9 4/7/2011 11:46:51 AM 6

  • Add to bookmarks Add to subscriptions Share
    Page 10

    7 *Specifi c automobile service restrictions are listed under the heading of Emergency Road Service. Membership Cancellation AAA membership may be cancelled during the fi rst 30 days by the primary member or by AAA Hoosier Motor Club with full refund of membership dues (less any ERS expenses incurred by Hoosier Motor Club) upon written notice and return of membership cards. Thereafter, refunds are made on a pro-rated basis. Please allow 7-14 days for processing. Membership Lapse Members who let their membership lapse more than 30 days will be charged a $25 administration fee to reinstate with AAA Hoosier Motor Club if they need immediate Emergency Road Service. Only Basic road service will be provided during the fi rst 72 hours. Automatic Dues Renewal For convenience, AAA members can have their yearly renewal dues automatically charged to their AAA Visa account or other credit/debit card. Your yearly renewal dues will automatically renew without interruption. AAA will mail you a notice before your renewal date to remind you that your Auto Renewal is due, and then automatically charge your credit/ debit card.** **Automatic renewal may be discontinued at any time. Contact your local service center for more information, or call (317) 923-1500. Duplicate Membership Cards A duplicate AAA membership card can be issued in the event the original card is lost, stolen or damaged. A new membership number is not issued. To request a duplicate card, please call your local service center. Service Outside the U.S. and Canada Your membership card can be used outside the U.S. and Canada for courtesy travel assistance from foreign auto clubs working with AAA. For legal, bail or road service outside the U.S. and Canada, secure a receipted bill and submit it to AAA Hoosier Motor Club for reimbursement consideration. Members are completely covered by AAA Personal Accident Insurance in the U.S. and Canada. In other countries, members receive up to $1,000 for loss of life, limb or sight due to any covered accident. Privacy Statement One of the benefi ts of your AAA membership is savings and discounts on a variety of products and services related to travel, insurance, fi nancial and automotive HANDBOOK-3.indd 10 4/7/2011 11:46:51 AM

Page 1 of 5

Please wait