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St. Marys Hospital Foundation Montreal H3T 1M5
Brochures | Health 2009-11-13 12:45:47
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    Page 1

    small WONDER

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    Page 2

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    Our Story...

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    I belIeve that small Is beautIful Dr. ArvinD K. Joshi, MD, Director generAl & ceo, St. Mary?S HoSpital Center

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    especially when you are in a service industry treating people at their most vulnerable. people cannot be made to feel like they are only a gall bladder or a liver to us, essentially their disease. We want them to feel they are Mr. tremblay or Mrs. Smith or Mr. ahmed. that?s our value system... healthcare on a human scale. We have to look after the whole person and their families, and as long as we can do that, i?m happy. Because if you don?t have caring and compassion in your healthcare system, you have nothing.

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    Page 6

    What is hEalth ON a hu scalE?

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    caRE maN

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    Unless we?re happy, healthy voyeurs watching House or e.r. on tV, a hospital is outside our comfort zones, a place where something fundamental about ourselves ? our wellness ? is in question. So we squirm inwardly about the tests, personal probability, questionable genetics, dietary failings and bad luck that brought us here and the uncertainty of what?s next. We feel un-ease and dis-comfort. yet there are places where illness can be experienced in some measure of comfort ? not just physical but psychological comfort, the impression that what has befallen us is not un-surmountable, not overwhelming, not a monster. this feeling of comfort and the calmness that goes with it is the benefit of healthcare on a human scale. and it seems to be what St. Mary?s has been dispensing on a daily basis for the better part of a century. there is no one big thing that makes a hospital comforting, but rather a series of small and fortunate events. What may strike you first is physical ? you find to your surprise that it is a manageable distance between the place you park and the place you see a

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    Page 9

    caregiver. it?s a comfortable ? human scale ? stroll, not a trek. once inside, when you go to see someone, it?s just down the hallway, not through a labyrinth. you may ask for directions to the gift shop and the person you ask says she?ll walk you down there herself. or you?re a patient, a cancer patient, and comfort is found in a nurse from newfoundland who senses that a little dark humor in the face of bad news might be just what the doctor ordered. or let?s say you?re a patient and you?re not happy, and the head of nursing wants to know why so that she can fix it. and, as for your doctor, well, it feels as though she?s got no one else to see on her rounds today but you. or perhaps it?s the medley of faces and languages that you walk into as you enter the front door that tells you that here, there really is a place for everyone. or maybe this idea of comfort is not so obvious, but just as pervasive: as you talk to people you realize they are connected to this place across time ? a brother was born here, or a grandfather died, or an uncle was a chaplain. Healthcare on a human scale is the certainty in the midst of the uncertainty that accompanies visits to the hospital. these people genuinely and honestly, to the very best of their ability and to the extent of their ever-present humanity, care for you, and care about you.

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    Page 10

    What WE?RE GOOD at

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