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Business London Magazine | May 2017
Magazines | 2017-06-02 09:52:25
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    x infused: for this london company, the x is the unknown june 2017 beating the storm how heeman’s won the battle against mother nature the tea lounge ‘life is too short to drink cheap tea’ tourney troubles? there’s an app for that jeff house on why the core is key $2.95 pm40064683 businesslondon.ca plus: marilyn sinclair | kapil lakhotia | bought and sold

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    A Daimler Brand

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    UNIQUE AS YOU #SweetSiftonSuites FLAUNT YOUR FLAIR… To the water cooler. To the espresso bar. To your favourite watering hole across the street. Your dapper style is exceptional and you know it. Let your personal brand take on a life of its own, in a home of its own. Now that’s suite. Custom Suites I Vast Downtown Views I Experienced Partner Downtown Locations Cafés & Restaurants Retail Stores Underground Parking 519.434.1000 Sifton.com INSTANT OFFICE One London Place

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    AD{TS5348892} DigEst DigEst The Chamber was pleased to welcome Kelly Richards Kim Atkinson some of our newest members at the Ellison Travel & Tours Ontario SEO The Chamber was pleased to welcome Kelly Richards Kim Atkinson Discover Your Chamber event in May. some of our newest members Doug Ellison at the Ellison Travel & Tours Paul Cheng Ontario SEO This event, sponsored by TD, is an Ellison Travel & Tours Discover Your Chamber event in May. Doug Ellison George Giesen Paul Cheng opportunity for new Chamber members This event, sponsored Chris by TD, Costello is an Ellison Travel & Tours Porky’s BBQ & Leisure to learn more about the opportunities Exodus London Escape Rooms George Giesen opportunity for new Chamber members to get involved with the Chamber, meet Chris Costello Lori Ireland Porky’s BBQ & Leisure to learn more about Monica the opportunities Sharman Exodus London Escape Square Rooms Feet Design Group Inc. some of the staff, directors and volunteers, and even learn a bit of trivia about Monica Sharman Heather Wenman to get involved with IN the Design Chamber, Associates meet Inc. some of the staff, directors Joseph and Mukkada volunteers, and even learn a bit of trivia about the organization. IN Design Associates Studio Inc. H. Joseph Mukkada, CPA Heather Wenman Welcome to the following Joseph Mukkada Todd Charlebois Studio H. the organization. Rick Odegaard Swish Maintenance new Chamber members: Joseph Mukkada, CPA London Commercial Realty Inc. Todd Charlebois Welcome to the following Bob Crooks Linda Roush-Pokolm: Rick Odegaard Swish Maintenance new Chamber members: Mike Evans Tradeforce Tech Inc. 4Key Corners Bookkeeping London Commercial Realty Inc. London Commercial Realty Inc. Bob Crooks Linda Roush-Pokolm: Domenic Gray Murray Sholdice Mike Evans Tradeforce Tech Inc. 4Key Corners Bookkeeping Monika Cechova Desjardins Financial Security A. Farber & Partners Inc., London London Commercial Realty Inc. Murray Sholdice LUXE Medical Laser Treatment Centre Inc. Independent Network Geoff Watts Monika Cechova A. Farber & Partners Tammy Inc., London Hurrell John Bruschetto Altus Group (London office) LUXE Medical Laser Treatment Centre Inc. Independent Network Geoff Watts LUXE Medical Laser Treatment Centre Inc. Desjardins Financial Security Sandi Prendergast Tammy Hurrell Altus Group (London Frank office) Vettraino Independent Network Altus Group (London office) LUXE Medical Laser Treatment Centre Inc. Sandi Prendergast Media Multi-Com Communications Inc. David Dudzick Aynsley Anderson Frank Vettraino Independent Network Altus Group (London Sean office) Purssglove Desjardins Financial Security Anderson Craft Ales Media Multi-Com Communications Media Multi-Com Communications Inc. Independent Network Inc. Aynsley Anderson Max Voykin Sean Purssglove Anderson Craft AlesJamie Wright Beata Krzynowek Brescia University College Media Multi-Com Communications Mentor Safety Consultants Inc. Desjardins Financial Inc. Independent Network Security Max Voykin Holly Doty Jamie Wright Independent Network Brescia University College Jeff Krieger Connect Dot Management Inc. Mentor Safety Consultants Ontario Mortgage Action Centre Ltd. G.J. Rancourt Inc. Holly Doty Independent Network Dan Morand Jeff Krieger The Ez Creeper Co. Connect Dot Management Inc. Ontario Mortgage Action Centre Ltd. G.J. Rancourt Dan Morand The Ez Creeper Co. Lori Ireland Square Feet Design Group Inc. Domenic Gray Desjardins Financial Security John Bruschetto Desjardins Financial Security David Dudzick Desjardins Financial Security Beata Krzynowek Desjardins Financial Security JUNE 2017 | businesslondon.ca | 43 JUNE 2017 | businesslondon.ca | 43 coNtENt June, June, 2017 2017 Volume Volume 18 18 : Issue : Issue 8 8 16 Say Say cheese cheese Artisanal Artisanal vegan vegan cheese cheese line line showing showing strong strong growth growth 28 42 First-class First-class success success Moss Moss Digital Digital Lisa Lisa Hutchinson’s glass glass is is Where Where workers workers can can never never call call the the shots shots half-empty half-empty Publisher Publisher Lisa Lisa catania catania lcatania@postmedia.com 519-667-5480 Sales Sales Manager Manager Linda Linda Leblanc Leblanc lleblanc@postmedia.com 519.673.5005 x 516200 x 516200 Design/Production Susan Susan Batsford Batsford sbatsford@postmedia.com Business Business London London is published published monthly monthly at 369 at 369 York York St., St., London, London, oN oN N6A N6A 4G1 4G1 34 On the Cover On the Cover Diversification - and - and hard hard work work - are - are the the hallmarks hallmarks of the of the Heeman’s Heeman’s gardening gardening centre centre success success story story 6 6 Getting Getting started started The The tricky tricky task task of turning of turning New members welcomed innovation into market success at Discover New members Your Chamber welcomed innovation into market success at Discover Your Chamber 13 13 Shiftwork Shiftwork Who’s Who’s moving moving up, up, moving moving on on and and being being rewarded rewarded 22 22 About About Town Town Area Area construction 30 30 Kapil Kapil Lakhotia Lakhotia Matching Matching job job seekers seekers and and jobs jobs 43 43 The The Voice Voice is both is both art art and and science science of business of business 168 12,000 12,000 copies copies distributed distributed to businessenesses in the in the London/St. London/St. thomas thomas to busi- area, area, including including members members of the of the London London c hamber c hamber of commerce. of commerce. Subscriptions: Subscriptions: $24 $24 for for one one year, year, $37.50 $37.50 for for two, two, $45 $45 for for three three (GSt (GSt included). included). USA USA $60 $60 per per year year (canadian (canadian funds). funds). Reproduction Reproduction in in whole whole or in or part in part of the of the editorial editorial or advertising advertising content content is forbidden is forbidden without without the the written written consent consent of of the the publisher. publisher. Publications Publications Mail Mail Agreement Agreement No. No. 40064683 40064683 Return Return undeliverable undeliverable canadian canadian addresses addresses to: to: Business Business London London 369 369 York York St., St., London, London, oN oN N6A N6A 4G1 4G1 ISSN ISSN 1493-0579 1493-0579 168 SUBSCRIBE TODAY. LFPRESS.COM Builtontrust. 4 | 4 businesslondon.ca | businesslondon.ca | JUNE | JUNE 2017 2017

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    INTRODUCING YOUR FAVOURITE STYLE COLLECTIONS NOW AT MUGFORD’S IN ST. THOMAS Shoes & Clothing 429 Talbot Street, St. Thomas | 519-631-0755 | MUGFORDSHOES.COM

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    getting started The ups and downs of getting going in business Marilyn Sinclair Marilyn Sinclair is president & CEO of TechAlliance, the regional innovation centre for London and Southwestern Ontario Breaking the mould Why not all great innovations are market successes. We live in a World where every innovation is positioned as the next big thing. disruptive innovations, the kind that hack industries, are all around us. Uber and airbnb are the most popular examples, but the resurgence of virtual reality and the rise of self-driving vehicle development are hard on their heels. disruptive innovation is not a new concept. it’s been a part of business lexicon since the mid-’90s, coined by Harvard professor Clayton Christensen before he wrote The Innovator’s Dilemma. While creative disruption or disruptive innovation continues to be popular among new and serial entrepreneurs, not all breakthroughs are valuable to the end user in a truly transformative way. True disruption requires the right combination of factors, including: a revolution in experience or interface; better or more efficient links to everything from our social networks to our money to the products we love; and of course, lower risk and cost. The other hallmark of successful disruptors is that they aren’t necessarily designed Performance demanded at the high end of the market disruptive technology Performance demanded at the low end of the market to co-opt an existing audience, but to create a new one within an established sector or niche. Perhaps the greatest challenge to a truly valuable, disruptive innovation these days is to cut through almost overwhelming market noise and skepticism. That means big investments in consumer research and education. But efforts to thaw that skepticism can get help from seemingly unlikely places. in Canada’s banking sector, for example, many leaders are signalling they have no intention of going the way of Kodak or Blockbuster as financial technologies (“fintech”) and renewed focus on the customer experience begin to disrupt their industry. a recent PricewaterhouseCoopers study found 84 per cent of banking and capital markets chief executives surveyed believe fintech will “completely reshape” or “have a significant impact” on competition in their industry over the next five years. With 65 per cent also citing “changing consumer behaviour” as an industry threat, PwC detects an increasing appetite among the big six banks to collaborate with fintech rivals. Wealthsimple, the two-year-old Canadian online investment startup, announced in May it had met its goal of $1 billion in assets under management by year’s end, up from $400,000 in 2015. relevant to consumer profit, efficiency and experience, Wealthsimple combines robo-investing with live advisers and offers daily monitoring and real-time rebalancing as needed, all with no account minimum, no transaction charges, and annual fees of just 0.35 per cent to 0.5 per cent. Still, as one early investor acknowledged, Wealthsimple will have to keep fighting the “you get what you pay for” mentality of most consumers — no small hurdle given Canadians have traditionally paid some of the world’s highest investment fees. While every disruption in history needed to actually be better, not just innovative, to survive, today, they also must be strategically positioned that way, in the right place for a very specific audience. Clearly explaining the value of an innovative product or service is a challenge, but doing it in a way that gets attention is the even tougher task facing entrepreneurs, and the mentors and investors who support them. 6 | businesslondon.ca | JUNE 2017

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    AD{TS5255863} where comfort and stylemeet 752 Wharncliffe Rd. S., London 519-681-2200 livinstylefurniture.com

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    Digest Funeral put tea lover on path to new life The Tea Lounge in London is a place to learn about and experience teas of the world Co-owners Tang Yixing and Michelle Pierce Hamilton When Michelle Pierce haMilton walked out of her best friend’s funeral in 2005, she knew she had to change. The mother of two had been living a high-stress corporate lifestyle for years. She travelled constantly. Dinner always came from the drive-thru. and breakfast was usually coffee and a cigarette. “The day i walked away from her funeral, i said to myself, ‘i’m done. i’m going to change today.’ and i did,” she says. “in that moment, i quit smoking. i quit drinking coffee. i stopped going to fast food restaurants. it was very, very drastic.” it wasn’t long until Pierce hamilton fell head over heels in love with her new 8 | businesslondon.ca | JUNe 2017 beverage of choice: tea. “You slowly awaken to the fact that there’s more than english Breakfast,” she says. “i was blown away when i found out that all tea comes from the same plant.” She enrolled in the canadian School of natural nutrition and the tea sommelier program at George Brown college in toronto. and she began visiting teahouses around the world while travelling for business. But it was a trip to the World tea expo that set off Pierce hamilton’s entrepreneurial spark. “i became awakened to how huge the tea industry is, but also at the same time how in north america, the market is still really quite small,” she says. “There is only a handful of people who do tea really well in north america.” in 2012, Pierce hamilton founded beteas, an online tea store that sells quality loose leaf teas from around the world. But her dream was still to open a teahouse of her own. “tea is such a see, touch, smell experience that the internet can’t really do it justice,” she says. But in 2016, the stars aligned. While on a research trip to china with her current business partner, tang Yixing, a friend texted Pierce hamilton about a space that had just opened up on Piccadilly Street in the richmond row area of london. it was meant to be. The tea lounge officially opened in november 2016 and features nutritionist-approved and sommelier-sourced teas from around the world as well as light lunches and snacks. Their vision was to make it a place of the world. The interior is decorated with ornate family heirlooms that Pierce hamilton, who was put up for adoption in the 1960s, received from her Scottish birth mother and indo-Pakistani birth father. They also hold workshops and tea tastings from a variety of different cultures and traditions. “The tea lounge is the experimental manifestation of everything beteas stands for. This is where you come to experience the world of tea,” she says. “i know there are a lot of popular tea companies out there . . . but it’s like fine dining or fine wine. life is too short to drink cheap tea.” Ω Alex Weber the tea lounge 268 Piccadilly st., london 519-601-8327 info@tealoungelondon.com www.tealoungelondon.com

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    AD{TS4955486} LEGAL MOMENT Did you know that the City can force you to move from your home to make way for rapid transit? 1. First, they can approach you with an offer to purchase based on fair market value. You’ll be required to sign away your rights under the Expropriation Act. 2. If you do not agree to sell, the City can expropriate your home. Regardless of the path they choose, if the City proves that the taking of your land is fair, sound and reasonably necessary, they will get it. If your home is affected in any form by the rapid transit plan, do not sign anything until you have spoken to an experienced expropriation lawyer. ABOUT LAURA • Born in Strathroy • Recipient of Business London Magazine’s 20 Under 40 Award • Board member of Homes Unlimited (London) Inc., Community Living London, and the Canadian Condominium Institute – London Chapter • Advocate for accessible employment practices and Chair of the Employment Standards Development Committee Laura McKeen Laura practices in the area of administrative law, including condominium, residential tenancies, municipal, planning and zoning, expropriations, and accessibility. Laura often deals with risk management and regulatory compliance issues. London Kitchener Sarnia Chatham 519-672-9330 226-476-4444 519-344-2020 226-494-1034 www.CohenHighley.com

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    DigEst umbrella keeps clients protected Financial advisory and benefits firm finds being part of a larger group has its own benefits Matt Churchill, left, partner, Lynn Calwill, senior group benefits specialist and Tyson Glassier, operations manager Sheffar Potter Muchan Inc. is a financial advisory and employee benefits firm that specializes in the health and wealth of busy clients. Those clients include medical doctors, entrepreneurs, institutions such as the Ivey School of Business and businesses such as columbia Sportswear. founding partners Michael Sheffar, tim Potter and Keith Muchan sold insurance at London Life before striking out on their own together in 2001. They were joined by Matt churchill, who became a partner in 2015. 10 | businesslondon.ca | JUNE 2017 churchill says their competitive advantage is the drive to be innovative industry leaders. that included a rebranding of their long-time relationship with The Benefits company, a specialist in employee benefits and pensions. “the Benefits company is one of ontario’s largest independent benefits consulting companies with offices in Windsor, Sarnia and ancaster,” says churchill. “Their founder, rob tamblyn, has been one of our partners since the beginning and his expertise helped grow our portfolio. In 2015, we rebranded our employee benefits and pension business as the London branch of The Benefits company. our individual risk and wealth management business is still known as Sheffar Potter Muchan Inc.” the Benefits company recently joined The Benefits alliance Group, an invitation-only and highly specialized national association of insurance brokers, with more than $3 billion in group retirement assets under management and $680 million in group insurance

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